SERM
Search engine reputation management

Search Engine Reputation Management (SERM) refers to the influencing and management of the online reputation of a brand or an individual.

We help create a positive image of a company or brand by influencing branded search engine results and removing negative content and fake reviews from adversaries and competitors.

*Netpeak Agency does not work with political actors, unregistered pharmaceutical products or food supplements, gambling websites, or other products or services that can lead to moral or financial damage as well as products that can be harmful to your health.

Challenge us!

People don't often leave good reviews when they've had a good experience, whereas a lot of people leave a negative review when they have a bad one. Even when there are more happy customers than unhappy ones, your brand image can be damaged and competitors may take advantage of that.

Using a structured approach, we deal with this effectively and can help you create and maintain a positive online presence because trust is one of the most important business assets.

Mykhailo Karboinov
Chief Product Officer

Awards and achievements

Our clients

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Online reputation management involves:

Eliminating negative results and fake reviews of competitors from the search engine results page.
Creating positive content to rank well for branded search.
Creating a positive image of a product or brand for new companies.
Building a positive HR brand to attract the right employees.

SERM by Netpeak involves:

Free consultation
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Our expert will contact you within 1 business day to answer all of your questions.

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Branded search results evaluation

  • perform keyword research and use keyword variations to evaluate branded search;

  • localized search results (search results in different regions may vary substantially);

  • evaluate the tone of voice for every query and region;

  • screen the search results and tone of voice indices.

Building a SERM strategy

  • work with external marketplaces: promote positive and neutral customer reviews, remove and push down negative search results;

  • regular monitoring of the overall public impression of a company online to react in a timely manner and provide recommendations to deal with negative reviews;

  • dealing with customer loyalty: creating triggers and methods to get positive feedback for your company or brand to rank highly in search results.

SERM strategies and reporting

  • creating a company account on review websites and forums relevant to your industry where people can discuss your product/service;

  • сreating a Google My Business account and ongoing management of customer interactions;

  • creating an About Us page and providing a technical document for website optimization;

  • getting your positive reviews and posts to the top of Google searches;

  • review website monitoring, removing the comments that violate their rules;

  • blog posts on Wikipedia and other authoritative resources;

  • regular reporting on search query changes, including the local one.

How much do you lose from bad online reviews?

And how to prevent it with SERM

Have you found negative reviews of your brand on the internet? Use this special calculator created by Netpeak specialists to find out what these reviews are costing you.
Get the calculator

MarTech solutions by Netpeak group

Serpstat is a multifunctional SEO platform able to conduct competitor and website analysis, and track your site's ranking, backlinks, and content quality.

Serpstat enables businesses to perform keyword research for web pages, both new and existing. It can also detect critical errors that impact search rankings and provide detailed instructions on how to fix these. Serpstat enables you to perform a vast array of tasks that are part of the SEO team's workflows.

Ringostat is an innovative platform that provides end-to-end analytics, call tracking, and a virtual PBX all-in-one single system.

Ringostat can integrate sales and marketing efforts; with its single interface, you can track ROI, conversions, and calls. Its key features include end-to-end analytics, call tracking, callback, virtual PBX, Analytical Assistant, Sales Manager, and an inbuilt smartphone in a browser. Ringostat is also listed as a Google Analytics Certified Partner.

Netpeak Software includes desktop tools for SEO specialists and webmasters.

  • Netpeak Spider is a tool that enables you to perform regular SEO audits, quick error detections, system analysis, and web scraping.

  • Netpeak Checker is a useful tool for scraping search results and aggregating data from top SEO resources. It allows you to analyze and compare multiple websites.

Academy Ocean helps employees to adapt more quickly, saves time for both managers and employees, and makes learning fascinating and engaging.

Our cases

+100%

Increase in revenue

Book24 Success Story: 100% Revenue Growth from Email Marketing

What our clients have to say

Free consultation

Great! Thank you for reaching out. You have taken the first step towards a fantastic marketing campaign.

Our expert will contact you within 1 business day to answer all of your questions.

Let's begin our journey 😉
Oops! Something went wrong while submitting the form.
Lierika Nemykina
Customer Operation Department Team Lead
Free consultation
Thank you for reaching out. You have taken the first step towards a fantastic marketing campaign.

Our expert will contact you within 1 business day to answer all of your questions.

Let's begin our journey 😉
Oops! Something went wrong while submitting the form.